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citizen Charter

Step -By-Step Procedure

Citizen’s Charter

Service Standards

A. The services in ULBs are provided by various sections. The services rendered by various sections, and the officer responsible to render the service and the officer to whom a grievance/complaint be made in case of delay or default of service are listed in the following table.

Engineering Section
S.No. Service Documents Required (Copies) Fee Time Frame Officer Responsible to render services Officer to whom a grievance/complaint be made in case of delay or default of service
1 Sanction/Disposal of Water Supply Connection (where distribution lines are available) Property tax receipt showing upto date payment 15 days Assistant Engineer Municipal Engineer /Executive Engineer
2 Water supply pipe lines leakages Application is sufficient 1 day Asst. Engineer Municipal Engineer / Executive Engineer

Step -By-Step Procedure

Citizen’s Charter

Service Standards

A. The services in ULBs are provided by various sections. The services rendered by various sections, and the officer responsible to render the service and the officer to whom a grievance/complaint be made in case of delay or default of service are listed in the following table.

Revenue Section
S.No. Service Documents Required (Copies) Fee Time Frame Officer Responsible to render services Officer to whom a grievance/complaint be made in case of delay or default of service
1 Assessment of property tax and allocation of Door Number Registered sale deed Building permission 15 days Revenue Officer / Valuation Officer Commissioner /Deputy Commissioner
2 Transfer of ownership of property in assessment register a) Where both the parties – seller and buyer make an application b) Where either seller or buyer makes an application Registered sale deed/ Gift deed/ Partition deed/ Court Decree / Succession certificate Property tax receipt showing upto date payment a)15 days b)45 days Revenue Officer / Valuation Officer/ Commissioner /Deputy Commissioner
3 Certified copy of assessment register Property tax receipt duly showing upto date payment 7 days Revenue Officer / Valuation Officer Commissioner /Deputy Commissioner
4 Disposal of revision petition on property tax Submission of Petition within 30 days from the service of Special Notice. 30 days Commissioner/ Deputy Commissioner Regional Director cum Appellate Commissioner of Municipal Administration
5 Disposal of appeal petition on property tax (Municipalities) Submission of Appeal within 15 days from the date of receipt of orders on revision petition Payment of existing tax 30 days Regional Director- cum- Appellate Commissioner of Municipal Administration CDMA

Step -By-Step Procedure

Citizen’s Charter

Service Standards

A. The services in ULBs are provided by various sections. The services rendered by various sections, and the officer responsible to render the service and the officer to whom a grievance/complaint be made in case of delay or default of service are listed in the following table.

TOWN PLANNING SECTION
S.No. Service Documents Required (Copies) Fee Time Frame Officer Responsible to render services Officer to whom a grievance/complaint be made in case of delay or default of service
1 Sanction/Disposal of application for Building Permission 1.Govt. Orders, if any. 2. NOC from Collector / JC / Tahsildar / Revenue Dept. (Wherever required). 3. Previous sanction Plan, if approved previously 4. NOC from AAI, (wherever required) 5. NOC from Andhra Pradesh State Disasters Response & Fire Services Department,, (wherever required) 6. Structural stability certificate issued by the Competent Authority 7. NOC from Police Department (Traffic) (wherever required) 8. Traffic Impact Study by Qualified Consultant (wherever required) 9. NOC from Heritage Conservation Committee (wherever required) 10. NOC from Irrigation Department in case of lands abut water bodies, Water courses & nalas (wherever required) 11. NOC from Revenue Department in case of lands abut water bodies, Water courses & nalas (wherever required) 12. NOC from Railways (wherever required) 13. NOC from State Environmental impact Assessment Authority (wherever required) 14. NOC from Defense Authority (wherever required) 15. NOC from State Naval Science and Technology Laboratory, Visakhapatnam (NSTL) (wherever required) 16. NOC from Oil / Gas Authority (wherever required) 17. TDR Certificate (wherever required) 30 days Town Planning and Building Overseer /Town Planning Supervisor Town Planning Officer / Asst. City Planner
2 Building Occupancy Certificate Sanctioned copy of Building Plan 15 days Town Planning and Building Overseer /Town Planning Supervisor Town Planning Officer / Asst. City Planner
3 Certified copy of building permission Application is sufficient 15 days Town Planning and Building Overseer /Town Planning Supervisor Town Planning Officer / Asst. City Planner
4 Land use certificate as per master plan Application is sufficient 15 days Town Planning and Building Overseer /Town Planning Supervisor Town Planning Officer / Asst. City Planner

Step -By-Step Procedure

Citizen’s Charter

Service Standards

A. The services in ULBs are provided by various sections. The services rendered by various sections, and the officer responsible to render the service and the officer to whom a grievance/complaint be made in case of delay or default of service are listed in the following table.

Health Section
S.No. Service Documents Required (Copies) Fee Time Frame Officer Responsible to render services Officer to whom a grievance/complaint be made in case of delay or default of service
1 Issuance of Birth Certificate a) in case of digitization of records b) in case of other than (a) Application is sufficient a) across the counter b) 5 days a) Meeseva b)Sanitary Inspector/ Sanitary Supervisor Municipal Health Officer/ Asst. Medical Officer of Health
2 Child inclusion in Certificate Application is sufficient 7 days Sanitary Inspector/ Sanitary Supervisor Municipal Health Officer/ Asst. Medical Officer of Health
3 Name correction in Birth Certificate Application is sufficient 7 days Sanitary Inspector/ Sanitary Supervisor Municipal Health Officer/ Asst. Medical & Health Officer
4 Non-availability certificate for Birth Entry Application is sufficient 7 days Sanitary Inspector/ Sanitary Supervisor Municipal Health Officer/ Asst. Medical Officer of Health
5 Issuance of death Certificate a) in case of digitization of records b)in case of other than (a) Application is sufficient a) across the counter b) 5 days a)Meeseva b)Sanitary Inspector/ Sanitary Supervisor/ Municipal Health Officer/ Asst. Medical Officer of Health
6 Name correction in Death Certificate Application is sufficient 7 days Sanitary Inspector/ Sanitary Supervisor/ Municipal Health Officer/ Asst. Medical Officer of Health
7 Non-availability certificate for death entry Application is sufficient 7 days Sanitary Inspector/ Sanitary Supervisor/ Municipal Health Officer/ Asst. Medical Officer of Health
8 Sanction/Disposal of application for Trade License Rental agreement ( if applicable) Property tax receipt showing upto date payment a) across the counter b) 5 days a)Meeseva b)Sanitary Inspector/ Sanitary Supervisor/ Municipal Health Officer/ Asst. Medical Officer of Health
9 Renewal of Trade License Existing Trade License Rental agreement ( if applicable) Property tax receipt showing upto date payment 7 days Sanitary Inspector/ Sanitary Supervisor/ Municipal Health Officer/ Asst. Medical Officer of Health
10 Sanitary Certificate for Educational Institutions Registration / Recognition certificate from School Education Department. Property tax receipt showing upto date payment 15 days Sanitary Inspector/Sanitary Supervisor / Municipal Health Officer / Licensing Officer/ Asst.Medical & Health Officer
11 Garbage clearance 2 days Public Health Maistry Sanitary Inspector/Sanitary Supervisor
12 Drain cleaning 3 days Public Health Maistry Sanitary Inspector /Sanitary Supervisor

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